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Knowledge Base

← TouchMail Knowledge Base and Support

  1. 'How to...' Tutorials →

    1. TouchMail tutorial demo video
    2. Transfer paid license to new device
    3. Reading and sending message buttons and UI
    4. How do I access Settings?
    5. Windows 8.1 users: Adding profile pictures of contacts

  2. Frequently Asked Questions →

    1. Check TouchMail version and manually upgrade

  3. General →

    1. Supported Providers
    2. Privacy and security information
    3. How to contact support

  4. Getting Started →

    1. Adding and removing accounts
    2. Why isn't my Gmail account working?
    3. AOL & Verizon account errors
    4. Outlook, Hotmail, Live.com sign in error (EM70, HM75)
    5. iCloud login error (me.com, mac.com, etc)

  5. Known Issues →

    1. Microsoft email accounts - error adding account & not receiving new emails (Outlook, MSN, Hotmail, O365) UPDATED JUNE 2023
    2. Payment and purchasing license
    3. Windows Store issue - Downloading or purchasing the app does not work from the Store
    4. Country is set to United States when adding payment method in the Store (even for users outside the US)
    5. POP3 Providers are not supported

  6. Tips and Tricks →

    1. Pin TouchMail to your Start menu and taskbar for fast access
    2. Five ways to quickly delete emails or groups of messages in TouchMail
    3. Zoom In and Out Using Pinches

  7. All articles →

    1. Supported Providers
    2. Adding and removing accounts
    3. Folders and deleted items in TouchMail
    4. TouchMail tutorial demo video
    5. Using signatures in your emails

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