Knowledge Base

  1. 'How to...' Tutorials 

    1. TouchMail tutorial demo video
    2. Using signatures in your emails
    3. Reading and sending message buttons and UI
    4. How do I access Settings?
    5. Adding profile pictures of contacts
  2. Frequently Asked Questions 

    1. How do I make the font size bigger in Windows 10?
    2. I don't see all my messages or subfolders
    3. Free and Paid version differences
    4. Errors adding accounts (e.g. EM70)
    5. Check TouchMail version and manually upgrade
  3. General 

    1. Supported Providers
    2. Privacy and security information
    3. How to contact support
  4. Getting Started 

    1. Why isn't my Gmail account working?
    2. Enabling Third-party Apps in Gmail
    3. Enabling Gmail two step authentication
    4. Outlook, Hotmail, Live.com sign in error (EM70)
    5. Yahoo sign in issues
  5. Known Issues 

    1. After purchasing, not getting full paid version and features
    2. Downloading or purchasing the app does not work from the Store
    3. Still seeing "Purchase" button in app after buying full paid version on one or more devices
    4. TouchMail crashes when loading
    5. Payment and license issues
  6. Tips and Tricks 

    1. Pin TouchMail to your Start menu and taskbar for fast access
    2. Five ways to quickly delete emails or groups of messages in TouchMail
    3. Zoom In and Out Using Pinches
  7. All articles 

    1. Supported Providers
    2. Why isn't my Gmail account working?
    3. Folders and deleted items in TouchMail
    4. How do I make the font size bigger in Windows 10?
    5. After purchasing, not getting full paid version and features

Feedback and Knowledge Base