Knowledge Base

  1. 'How to...' Tutorials 

    1. TouchMail tutorial demo video
    2. Using signatures in your emails
    3. Reading and sending message buttons and UI
    4. How do I access Settings?
    5. Adding profile pictures of contacts
  2. Frequently Asked Questions 

    1. I don't see all my messages or subfolders
    2. Free and Paid version differences
    3. Check TouchMail version and manually upgrade
  3. General 

    1. Supported Providers
    2. Privacy and security information
    3. How to contact support
  4. Getting Started 

    1. Adding and removing accounts
    2. Why isn't my Gmail account working?
    3. Outlook, Hotmail, Live.com sign in error (EM70, HM75)
    4. iCloud login error (me.com, mac.com, etc)
    5. Checking account status
  5. Known Issues 

    1. Windows Store issue -- After purchasing, not getting full paid version and features
    2. Windows Store issue - Downloading or purchasing the app does not work from the Store
    3. Windows Store issue -- Still seeing "Purchase" button in app after buying full paid version on one or more devices
    4. TouchMail crashes when loading
    5. Payment and purchasing license
  6. Tips and Tricks 

    1. Pin TouchMail to your Start menu and taskbar for fast access
    2. Five ways to quickly delete emails or groups of messages in TouchMail
    3. Zoom In and Out Using Pinches
  7. All articles 

    1. Supported Providers
    2. Adding and removing accounts
    3. Folders and deleted items in TouchMail
    4. Windows Store issue -- After purchasing, not getting full paid version and features
    5. TouchMail tutorial demo video

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