TouchMail crashes when loading

ISSUE:  TouchMail crashes when loading
Symptoms: Users have reported seeing the "bird logo" appear then fade out, then not load any further or crash.

Workaround for Windows 8.1 only (Windows 10 users please contact us and if able include a screenshot of the "About" section found under "Settings" so we can see specific license and version details. Please let us know when you first installed the app and when the issue began)

Open a Run dialog (push the Windows key and R at the same time) then copy and paste the following line in and click OK:


This should open a window with files.

Right click the state.xml file and click Rename. Type in "oldstate" as the filename and hit Enter. If this issue happens regularly please contact support so we can help troubleshoot it.

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